Shipping & Returns

Shipping

All in stock orders placed before 3:00 pm CST will ship out same day. Our goal is to provide second day delivery to most customers within the 48 contiguous states. We have several different warehouses to ship product from depending on your location and product needed.

Return Policy

Merchandise purchased from Emerald Toners can be returned for a refund or exchange for up to 6 months from the original invoice date. Product over 3 months may be subject to a restocking fee of up to 20%. An Emerald Toner RA form must be submitted to return or exchange merchandise.

Returns

After you submit the Emerald Toner RA form you will receive your RA number within 5 business days via email. RA numbers are valid for 30 days after they are issued. If applicable, you will also receive a free pre-paid shipping label to be used to return the merchandise. Free prepaid labels will be provided for Emerald Toner shipping errors and defective products.

  • All returned items must be in their original packaging.

  • The original packaging must be clean and in resaleable condition.

  • Identify your return with your RA number on the outer shipping box, not written on the product box.

  • All non-defective returns must be in resaleable condition to receive a refund. Do not write, place stickers, tape, etc on the original packaging as that will make it un resalable.

  • All non-defective returns will be assessed a %15 restocking fee.

  • Special order items and discontinued items are not returnable.

  • Items that are determined to be more than 30% empty will no be issued credit.

  • Refunds will not be given for defective returns found to be non-defective.

Replacements

If a replacement is required one will be sent to you immediately free of charge.